Privacy Policy - Fluxive Design Subscription
Last Updated: July 03, 2025
Welcome to Fluxive! We’re committed to protecting your privacy while delivering our unlimited design subscription service at fluxive.design ("Website"). This Privacy Policy explains how we collect, use, and safeguard your data, in line with the General Data Protection Regulation (GDPR) as a Germany-based business. By using our services, you agree to this policy. Let’s dive in!
1. Information We Collect
Personal Data: When you subscribe or book a call via Calendly, we collect your name, email address, company name, and project details from your briefs.
Payment Data: Stripe processes your credit card details securely—we don’t store this data directly.
Usage Data: We track how you interact with the Website (e.g., pages visited) using analytics tools, anonymized where possible.
Communication Data: Emails you send to support@fluxive.design or feedback via Trello are stored to manage your projects.
2. How We Use Your Information
Service Delivery: We use your data to create designs, manage projects via Trello, schedule consultations, and process payments through Stripe.
Communication: We send updates, invoices, and support responses to keep you informed.
Improvement: Analytics help us enhance the Website and service based on usage patterns.
Legal Compliance: We may use data to meet GDPR or other legal obligations.
3. Legal Basis for Processing
We process your data based on the following, depending on the situation:
Consent: When you sign up or opt into communications (e.g., marketing emails).
Contract: To fulfill our subscription agreement (e.g., delivering designs based on your briefs).
Legitimate Interests: To improve our service and ensure security (e.g., analyzing usage), always balanced with your rights.
We’ll specify the basis for each use in our records, complying with GDPR as a Germany-based business.
4. Sharing Your Information
Third Parties:
Stripe handles payments (see their privacy policy).
Trello and Calendly manage projects and bookings (see their privacy policies).
Analytics providers process usage data anonymously.
Legal Requirements: We may share data if required by German law or to protect Fluxive.
We don’t sell your data to third parties.
5. Data Security
Your data is stored securely with encryption for credit card details (via Stripe) and protected servers for other information.
We use measures like access controls and regular audits, but no system is 100% secure—contact support@fluxive.design if you spot issues.
6. Your Rights Under GDPR
As a Germany-based business, we respect your rights:
Access: Request a copy of your data.
Correction: Update inaccurate information.
Deletion: Ask us to erase your data (subject to legal retention).
Restriction: Limit how we use your data.
Portability: Get your data in a usable format.
Exercise these rights by emailing support@fluxive.design—we’ll respond within 30 days.
7. Data Retention
We keep your data while you’re a subscriber and for 6 months after cancellation to handle disputes or refunds.
Personal data is then deleted unless required longer by German law.
8. International Data Transfers
Data may be processed by Stripe, Trello, or Calendly outside the EU (e.g., USA). We ensure compliance via GDPR-approved mechanisms like Standard Contractual Clauses.
9. Cookies and Tracking
The Website uses cookies for analytics and functionality. You can manage these in your browser settings.
Details are in our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy with 14 days’ notice via email or the Website. Continued use means you accept the changes.
11. Contact Information
Questions? Email support@fluxive.design or book a call via Calendly. We’re here to help within 2-4 hours.
Fluxive is registered in Germany—request our legal address if needed.
We’re here to design with you, not invade your privacy. Thanks for trusting Fluxive!