Terms of Service - Fluxive Design Subscription

Last Updated: July 03, 2025

Welcome to Fluxive! These Terms of Service ("Terms") govern your use of our unlimited design subscription service at fluxive.design ("Website"). By subscribing or using our services, you agree to these Terms. Please read them carefully.

1. Our Services

  • Fluxive offers an unlimited design subscription, delivering logos, banners, pitch decks, and more graphic materials within 1-2 days.

  • Project collaboration is managed through a Trello board, with consultations bookable via Calendly.

  • We aim to respond to inquiries within 2-4 hours.

2. Eligibility & Use

  • You must be at least 18 years old (or have parental consent) to use Fluxive.

  • Use our services lawfully, avoiding malware, spam, or content that infringes on third-party rights.

3. Subscription & Payment

  • Subscriptions are processed through Stripe, with charges based on your selected plan and automatic renewals unless canceled.

  • Payments are secure via Stripe. Refunds are available within 7 days of purchase for unused services, at our discretion.

  • Pause your subscription by emailing support@fluxive.design - new subscribers will receive these instructions post-signup.

  • Cancel anytime via the Subscription Portal or Stripe, effective at the end of your billing cycle.

4. Services Fluxive Does Not Support

  • Fluxive focuses on 2D graphic design services like logos, banners, and pitch decks completed within 1-2 days.

  • We don’t currently offer 3D modeling, animated graphics (e.g., GIFs or Lottie animations), complex document formatting (e.g., medical or legal forms), extensive print design (e.g., books or magazines), complex packaging design, or Adobe InDesign file formats.

  • Requests for unsupported services will be declined- let’s focus on what we can deliver best! Contact support@fluxive.design if you’re unsure.

5. Ownership of Materials

  • You own the final designs once payment is complete and subscription terms are fulfilled.

  • Initial concepts or drafts remain Fluxive’s property until final delivery and payment.

  • Designs are for your business use only - resale or distribution requires written permission.

6. Prohibited Activities

  • Don’t submit project briefs containing illegal content (e.g., pirated materials or offensive material), harass others, or infringe on someone else’s intellectual property rights (e.g., requesting designs based on copyrighted work without permission).

  • Don’t try to reverse-engineer our services (e.g., copying how we create designs) or attempt unauthorized access to our systems (e.g., hacking or bypassing security).

  • What to Do if You See Misuse: If you notice any misuse of Fluxive, report it to support@fluxive.design right away.

7. Client Feedback

  • Provide clear project briefs and feedback within 24 hours to keep deliveries on track.

  • Late feedback may delay your project-let us know if you need an extension.

  • Your input helps us tailor designs to your vision- we value your collaboration!

8. Privacy Policy

  • We collect and process your data (e.g., name, email, project details) to deliver services, complying with the General Data Protection Regulation (GDPR) as a Germany-based business.

  • Data is stored securely, with credit card details encrypted via Stripe. Learn more in our Privacy Policy.

  • You can request data access, correction, or deletion by emailing support@fluxive.design .

9. Disclaimer

  • Fluxive provides services “as is” without guarantees beyond what’s stated in these Terms.

  • We don’t warrant uninterrupted service, as technical issues or third-party tools (e.g., Trello) may affect delivery.

10. Limitations of Liability and Indemnification

  • Fluxive isn’t liable for indirect damages (e.g., lost profits) from service use.

  • Our liability is limited to amounts paid in the last 30 days.

  • You agree to indemnify us against claims arising from your misuse of designs or breach of these Terms.

11. Electronic Communications, Transactions and Signatures

  • You consent to receive emails for service updates, payments, and legal notices.

  • Transactions via Stripe and subscriptions signify your electronic acceptance of these Terms.

  • Digital signatures (e.g., via Stripe checkout) are binding under German e-commerce laws.

12. Licensing

  • Final designs are licensed to you for business use post-payment, with all rights transferred.

  • Fluxive retains rights to tools, templates, or processes used in creation, unless otherwise agreed.

13. Showcasing Client Work

  • We may feature anonymized projects in our portfolio to showcase our expertise.

  • Opt out by emailing support@fluxive.design—your privacy matters to us!

14. Termination

  • Cancel your subscription via the Subscription Portal or Stripe anytime, effective at the end of your billing cycle.

  • We may terminate your access with 7 days’ notice if you breach these Terms, unless urgent, with a prorated refund for unused services.

15. Force Majeure

  • We’re not liable for delays due to unforeseen events (e.g., natural disasters, technical failures) beyond our control.

16. Disputes

  • These Terms are governed by German law, with disputes resolved under German jurisdiction.

  • Let’s resolve issues amicably first- contact us for mediation if needed.

17. Miscellaneous

  • These Terms constitute the full agreement between you and Fluxive, superseding prior discussions.

  • If any clause is invalid, the rest remain enforceable.

  • We may assign these Terms to a successor business with notice.

18. Contact Information

Questions? Email support@fluxive.design or book a call via Calendly. We’re here to assist within 2-4 hours. Fluxive is registered in Germany- reach us at our legal address upon request.

By using Fluxive, you agree to these Terms. Let’s build amazing designs together!